Privacy Policy

1. Introduction

Travel DMC Group, operated by TDMC PTE LTD ("we", "us", "our"), is committed to protecting the privacy of our travel agent partners, their clients, passengers, and all users of our platform. This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with our website at tdmc.cloud and our travel management services.

2. Information We Collect

We collect the following types of information in the course of providing our services:

• Travel Agent Information: Company name, contact person name, email address, phone number, business address, and registration details
• Passenger Information: Full name, date of birth, nationality, passport number and expiry date, visa details, and special requirements (dietary, accessibility, etc.) — as provided by travel agents for booking purposes
• Booking Data: Trip details, hotel preferences, transfer requirements, attraction tickets, itinerary information, and payment records
• Platform Usage Data: Login credentials, IP address, browser type, device information, and activity logs for security and platform improvement
• Communication Data: Emails, WhatsApp messages, and other correspondence related to bookings and services

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and managing travel bookings (hotels, transfers, attractions, restaurants)
• Coordinating ground operations including driver assignments and vehicle arrangements
• Communicating booking confirmations, itineraries, vouchers, and updates
• Generating invoices, processing payments, and maintaining financial records
• Providing customer support and resolving queries
• Improving our platform, services, and user experience
• Complying with legal and regulatory obligations

4. Data Sharing

We share personal data only when necessary to deliver our services:

• Service Providers: Hotels, transport operators, attraction venues, and restaurant partners receive relevant passenger and booking details to fulfil services
• Ground Operations Team: Our drivers and operations staff receive necessary trip and passenger information for service delivery
• Payment Processors: Financial information is shared with payment service providers for transaction processing
• Legal Requirements: We may disclose data when required by law, court order, or government authorities

We do not sell, rent, or trade personal data to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Encrypted data transmission (SSL/TLS)
• Role-based access controls on our platform
• Secure authentication for all user accounts
• Regular security monitoring and access audits
• Secure storage of sensitive documents (passports, visas)

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• Booking records: Retained for a minimum of 5 years for accounting and legal compliance
• Passenger documents: Retained only for the duration required to complete the travel service, unless longer retention is required by law
• Platform accounts: Active as long as the partnership is maintained; data is archived upon account deactivation

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Maintain user sessions and authentication
• Remember user preferences and settings
• Analyse platform usage for performance improvement

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our platform.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data, subject to legal retention requirements
• Objection: Object to certain types of data processing
• Portability: Request your data in a structured, commonly used format

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

TDMC PTE LTD (Travel DMC Group)
Email: [email protected]
Website: tdmc.cloud

Last updated: February 2026